Frequently Asked Questions
Everything you need to know about your ELI experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for all domestic orders.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Are your materials sustainably sourced?
At ELI, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.
Can I change or cancel my order?
Orders are processed quickly, but you can change or cancel your order within 60 minutes of placement by contacting our support team.